Omni-Channel Order Performance

The changing dynamics of the consumer direct supply chain are placing increased demand on omni-channel distribution networks, with inventory having to reside almost anywhere. Therefore, if you ship to individual consumers, your infrastructure and fulfillment solutions are likely evolving to compete and sustain market share.

How do you know if your fulfillment solutions deliver the service and efficiency you need to compete and win? How do you stack up with industry peers?

Using order and delivery data, refined through our proprietary model, our order performance measurement solution enables you to understand how you compare to peers and where to prioritize improvements.

Key outputs include your average order cost and service time, in aggregate and by fulfillment location, with comparison to peers; how you rank among your peer group (leaders, medium, laggards), and statistical modeling that determines what your cost should be given your underlying infrastructure, service requirements and customer demand.

Our performance measurement solution models client order and shipping data on a semi-annual basis to determine a single performance score combining service and cost performance, ranked among peer organizations.* 

Results include peer-comparable, performance-driving KPIs to explain why performance is leading (or lagging). Finally, our data scientists conduct statistical analysis of the peer group data and develop a cost model that allows determination of a market-based order cost target for your company: what your cost should be, based on your underlying fulfillment infrastructure, service requirements and customer demand.

*Client data is kept proprietary and maintained under secure compliance practices. Data is not identified by peer company.

How do you stack up?

  • What is average order average fulfillment cost and time, considering order splits and all fulfillment sources? What is it by fulfillment source or location? By store or by vendor?
  • How does your fulfillment time and cost performance compare with peers?
  • Are you leading (top third), lagging (bottom third) or in the middle?
  • How is our performance trending over time … better or worse than peers? In what way – by service? By cost? Combined?

Where should you focus? 

Underlying KPIs are grouped by four primary pillars driving fulfillment performance: network and inventory excellence, optimized delivery design, fulfillment center excellence and service fee impact.

  • What are your areas of strength? Weakness? By how much do you lead (or lag)?
  • What should be your cost target?
  • What should be your priorities for solution enhancement?