Customer Service Profile™
Poor customer service costs your company dearly. Worldwide, up to two-thirds of all customers leave due to poor customer service. Every customer service encounter has the potential to gain repeat business or drive it away. Concise and easy to administer, the Customer Service Profile™ identifies candidates and employees with superior customer service skills and helps you coach existing employees to greater success. Results are presented in a Placement Report, Individual Report, Coaching Report, and a report that compares your company’s perspective on providing customer service with the perspective typically found for those in your industry. Recognizing that distinct industries have specific customer service values, the Customer Service Profile™ is also available as a custom product for healthcare, hospitality, financial, and retail industries.
Don't Take Our Word For It
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“Total Insight is a skilled and seasoned organization that can set the course with clear strategy and manage crisp execution. They have a collaborative management style. Total Insight understands the importance of consistent quality in a manufacturing environment, and is skilled in teaching the fundamentals needed for an organization to deliver A-1 products day-in and day-out in a lean, cost-effective manner.”
Ralph Howard, Kitchen & Bath
“Total Insight did an outstanding job of helping us deploy a framework for implementation and accountability into our corporate culture. They are able to speak relevantly to all levels of the organization and garner their buy-in for change. Total Insight is truly outstanding at what they do.”
Ian Wilson, Hospitality & Recreation
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