Our Commitment to Excellence

Some People Measure Client Satisfaction.  We Live It.

People do business with people; and people prefer to do business with people they trust.

At Total Insight, we are committed to exceeding each client’s expectations, to solving today’s problems, and to capturing tomorrow’s possibilities. Because of that commitment, we constantly strive to improve our people, our processes, and our platform, so we can provide clients with unsurpassed satisfaction.

In the pursuit of satisfying every client, we seek honest and open communication with our clients on how to improve our offerings. Not surprisingly, many of our best innovations have come from fulfilling specific client desires and needs. At the end of the day, achieving sustained excellence comes only from committed, smart, honest people – measured by the positive results created for our clients.

I see Total Insight’s results firsthand in our sustained growth as one of the fastest growing companies in the United States, and as a company that maintains a world class NPS client promoter score in excess of 80%, with one of the lowest client annual turnover rates. Simply put, Total Insight is the best value in the industry. Not because we say it is, but because our clients say it for us, and because our track record shows it.

Thank you for your time. Now we are ready to put these words into action for you.

We want a chance to earn your trust, and I am personally committed to making our relationship successful.

D. Paul Thompson

 

Chief Executive Officer

  

Corporate Executive Team

 

 

Paul Thompson, Chief Executive Officer

  • 24 years of executive experience in supply chain, logistics, and transportation management
  • Holds four executive officer/board level positions and founded or co-founded six highly successful companies in the transportation/logistics industry
  • Expert knowledge in both the asset based and non-asset based logistics industries
  • Serves on or chairs various non-profit boards or board sponsored committees including Samaritan’s Feet, Appalachian State University College of Business, Hickory Christian Academy, and the Charlotte Foundation YMCA
  • BS Degree in Industrial Engineering
 

Laura Easley, Chief Business Development Officer

  • 23 years of executive experience in supply chain, logistics, and transportation management
  • Held key positions at Menlo Worldwide Logistics, the Complete Logistics Company, Innovative Logistics, and ABF Freight System, Inc.
  • Experienced in managing multiple Fortune 100 clients’ supply chains from a strategic and operational level
  • Expert level knowledge in the non-asset based logistics industry
  • BS Degree in Industrial Engineering and Management
 

Reynolds (Rennie) Faulkner, Chief Financial Officer

  • 20 years of experience in finance
  • Held Executive Vice President and Chief Financial Officer positions in the retail industry for Kirkland's Inc. and The Cato Corporation
  • Former Managing Director in investment banking for The Robinson-Humphrey Company
  • BA Degree in Economics and a Masters In Business Administration
 

Chris Baltz, Chief Strategy Officer

  • 22 years of executive experience in supply chain, logistics, and transportation management
  • Expert level knowledge in less-than-truckload (LTL) transportation and new service innovation across business-to-business and business-to-consumer offerings
  • Held strategic executive positions at Arkansas Best Corporation and ABF Freight System, Inc., with responsibility for launching new services such as warehousing, international, truckload brokerage, and consumer household goods transportation
  • Former board member of the National Motor Freight Traffic Association and past chair of the National Classification Committee. 
  • Member of the Council of Supply Chain Management Professionals and the National Industrial Transportation League. 
  • BS Degree in Industrial Engineering

 

 

 

Don't Take Our Word For It

“Total Insight did an outstanding job of helping us deploy a framework for implementation and accountability into our corporate culture. They are able to speak relevantly to all levels of the organization and garner their buy-in for change. Total Insight is truly outstanding at what they do.”

           Ian Wilson, Hospitality & Recreation

“Total Insight's sister company, United Sourcing Alliance, and its supplier network have delivered savings to us for years. They stay on top of price trends and handle categories that we simply don't have the purchasing staff to handle. They are a true resource and partner.”

           Director of Purchasing, Textile Company

"Total Insight's sister company, Transportation Insight offers reports that are the best that I have ever seen. Never seen anything better than the web tools they offer, they are great. The I.T. department is great. Already have referred Transportation Insight and will do it again.“

           Office Manager, Industrial Supplies

"Everything goes like clockwork; you do everything that you say you will do. Total Insight's sister company, Transportation Insight is easy to work with, very responsive, and their tools are easy to use."

           Director of Operations, Packaging Products

“As an organization with over 3,000 completed client audits, we especially appreciate the quality of leadership within the Total Insight organization. We share the common values of service, integrity and competence which are critical to the long term viability of a business. Ours is a mutually beneficial relationship which we expect to share for many years to come.”

           Randy Lewis, President, Cost Analyst

 

 

 

Areas of Expertise

» Logistics Solutions Experience 
» Sourcing Solutions Experience
» Performance Solutions Experience